Companion assistance is available from the latest airport control so you’re able to/regarding doors and you can ranging from gates for connecting flights

Additional info exists regarding the hotel out of People that happen to be blind otherwise keeps reduced vision and you can People who possess intellectual handicaps.

I enable the Customer getting helped in order to lead the staff for the how best to do the elevator and you may import. A small wheelchair that can fit down the flights section try offered by every gate and additionally be put if the assistance is expected. For each and every door is even equipped with a traveler Transfer Kit (PTK), which contains a fall board and you may a transfer sling.

If a buyers requires a chair with a moveable aisle armrest to higher support a lift and transfer, the spot out-of moveable aisle armrests can be obtained here.

Preboarding exists to have Consumers with a specific chairs you desire to match its impairment and/or need assistance in the boarding the fresh new aircraft otherwise stowing a keen assistive unit. Those Consumers who want additional time to board get a good the fresh new boarding violation having an additional time designation. This new designation serves as alerts to the Functions (boarding) Broker the Buyers might be allowed to panel prior to Nearest and dearest Boarding.

We shall allow you to travelling spouse to behave as the an “attendant” and you may preboard that have a customers having an impairment whether your Buyers necessitates the man or woman’s direction sometimes to panel or while on the brand new routes. Oftentimes, the customer needs help from just one other person, and you will any extra family unit members otherwise nearest and dearest is actually questioned so you can panel along with their assigned category.

Those Users just who be eligible for preboarding will receive a special boarding solution with a good preboarding designation

Users should consult preboarding from your Customer care Broker in the admission restrict otherwise deviation gate. Our Agents is taught to inquire facts-trying to find concerns to decide if for example the Customers match the brand new certificates demonstrated more than. The new designation serves as alerts to our Procedures (boarding) Broker the Buyers are permitted to preboard.

Note: Consumers that are preboarding on account of a significance of a certain seat on-board new flights is to talk to brand new Surgery (boarding) Broker immediately following protecting a good boarding admission on the preboarding designation and you may prior to the start of the preboarding so you’re able to alert the newest Agent so you’re able to new chair you would like.

Given that Southwestern Airlines does not designate seats, preboarding can be found for Consumers who are in need of a particular seat in order to accommodate the disability. Understand the Preboarding section more than to possess info.

In the event that a customers having a disability simply does need some extra time to panel, we will allow the Consumer to panel prior to Family Boarding, within “A” and you may “B” groups

Customers who need one or more chair in order to fit a disability (age .g., a customer that has their/the lady case in the a thrown that expands on the area beside the consumer) can get proactively get an extra seat(s) so you can alert Southwest of the particular seating you desire. If you’re recommendations to possess booking a second seat on the internet is available toward the People away from Size page, Consumers to buy the second seat to accommodate an impairment would be to play with “DXS” rather than “XS” towards the Users center term. Users can get contact us for a reimbursement of cost of the additional chair bought to suit the consumer just after take a trip. In the event the a consumer which have an impairment features concerns about the quantity off room needed and won’t need to get an additional chair, the consumer is always to consult the client Solution Representative at the deviation gate. Overall, an additional chair can only be obtained to possess a customer with a disability if your Consumer would otherwise be unable to supply the aircraft. Or even, once the noted inside our Contract from Carriage, the acquisition in excess of one to seat into the just goal from making sure extra individual area was banned.